OUR SHIPPING POLICY
On average shipping is anywhere from 7-15 business days for domestic orders, and 7-21 business days for international orders. However, some items may ship faster than others. Items in orders are shipped as they are ready, but if you would like your order grouped or if you need an order rushed, please contact me.
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OUR RETURN/REFUND POLICY
Returns/Exchanges are not accepted. All sales are final, meaning there are absolutely no refunds. The only circumstance in which you will be refunded is if your item is defective in any way (stained, ripped or any other defect; NOT if it does not fit). If this happens, I will guarantee a full refund. However, I inspect all my items prior to shipping to guarantee that does not happen. I will always contact you if there is a problem with your order, along with providing an adequate solution to fulfill you.
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PRIVACY AT FAY’S CLOSET
Trust Us with Your Information
We are committed to the protection of personal data we process – below you’ll find the Privacy Policy, which guides how we collect, use, transfer and store the information that you provide us with or that we collect about you when interacting with Fay's Closet. The following information is provided by Fay's Closet to show how we comply with applicable rules and regulations such as GDPR and to help keep you fully informed about your rights (and how to enforce them). By visiting therealfayfenty.wixsite.com/fayscloset, you accept and consent to the practices described in this Privacy Policy.
We may collect the following information:
Name
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
TERMS AND CONDITIONS
The Information You Need to Know
This website is owned and operated by Fay’s Closet. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors clothing, accessories, shoes and so on. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos (except posted brands as I am not affiliated), patents, trademarks, service marks, copyrights (except posted brands as I am not affiliated), photographs (except posted brands as I am not affiliated), audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Fay’s Closet. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
To the maximum extent permitted by applicable law, in no event shall [website owner], be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Fay’s Closet assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
FAQS
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WHAT ARE THE PAYMENT OPTIONS?
Cash App, Zelle, Apple Pay and Credit/Debit cards are all accepted.
HOW LONG IS SHIPPING?
On average shipping is anywhere from 7-15 business days for domestic orders, and 7-21 business days for international orders. However, some items may ship faster than others. Items in orders are shipped as they are ready, but if you would like your order grouped or if you need an order rushed, please contact me.
HOW LONG IS PROCESSING?
On average processing is 3-5 business days. However, some items may process and ship faster.